SLAs

View SLAs in Xurrent Developer Documentation.

Properties

• activityID_case
• activityID_high
• activityID_low
• activityID_medium
• activityID_rfc
• activityID_rfi
• activityID_top
• agreementID
• attachments - attachments aggregate
• audit - collection of audit entries
• coverage
• coverage_groups - collection of sla_coverage_groups
• created_at
• customer - reference to organizations
• customer_account - reference to account
• customer_rep - reference to people
• expiry_date
• id
• name
• nodeID
• notice_date
• organization - reference to organizations
• organizations - collection of organizations
• people - collection of people
• remarks
• rfc_type_activityIDs - collection of rfc_type_activityIDs
• service_instance - reference to service_instances
• service_level_manager - reference to people
• service_offering - reference to service_offerings
• sites - collection of sites
• skill_pools - collection of skill_pools
• source
• sourceID
• start_date
• status
• updated_at
• use_knowledge_from_service_provider

Referenced by

• affected_slas -> sla
• agile_boards -> customer_representative_slas
• invoices -> sla
• organizations -> slas
• people -> sla_coverages
• service_instances -> slas
• service_offerings -> slas
• services -> slas
• sites -> slas
• sla_coverage_groups -> slas
• survey_responses -> slas
• time_entries -> sla

Queries

• active -> slas
• inactive -> slas
• organizations/disabled -> organizations
• organizations/enabled -> organizations
• organizations/external -> organizations
• organizations/internal -> organizations
• people/disabled -> people
• people/enabled -> people
• people/internal -> people
• sites/disabled -> sites
• sites/enabled -> sites