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Service offerings

View Service offerings in Xurrent Developer Documentation.

Properties​

  • attachments - collection of attachments
  • audit - collection of audit entries
  • availability
  • charge_type_case
  • charge_type_high
  • charge_type_low
  • charge_type_medium
  • charge_type_rfc
  • charge_type_rfi
  • charge_type_top
  • charges
  • continuity
  • created_at
  • default_effort_class
  • effort_class_rates - collection of effort_class_rates
  • id
  • limitations
  • name
  • nodeID
  • penalties
  • performance
  • prerequisites
  • rate_case
  • rate_case_currency
  • rate_high
  • rate_high_currency
  • rate_low
  • rate_low_currency
  • rate_medium
  • rate_medium_currency
  • rate_rfc
  • rate_rfc_currency
  • rate_rfi
  • rate_rfi_currency
  • rate_top
  • rate_top_currency
  • recovery_point_objective
  • recovery_time_objective
  • reliability
  • report_frequency
  • resolution_target_case
  • resolution_target_case_in_days
  • resolution_target_high
  • resolution_target_high_in_days
  • resolution_target_low
  • resolution_target_low_in_days
  • resolution_target_medium
  • resolution_target_medium_in_days
  • resolution_target_notification_scheme_high - reference to sla_notification_schemes
  • resolution_target_notification_scheme_low - reference to sla_notification_schemes
  • resolution_target_notification_scheme_medium - reference to sla_notification_schemes
  • resolution_target_notification_scheme_top - reference to sla_notification_schemes
  • resolution_target_rfc
  • resolution_target_rfc_in_days
  • resolution_target_rfi
  • resolution_target_rfi_in_days
  • resolution_target_top
  • resolution_target_top_in_days
  • resolutions_within_target
  • response_target_case
  • response_target_case_in_days
  • response_target_high
  • response_target_high_in_days
  • response_target_low
  • response_target_low_in_days
  • response_target_medium
  • response_target_medium_in_days
  • response_target_notification_scheme_high - reference to sla_notification_schemes
  • response_target_notification_scheme_low - reference to sla_notification_schemes
  • response_target_notification_scheme_medium - reference to sla_notification_schemes
  • response_target_notification_scheme_top - reference to sla_notification_schemes
  • response_target_rfc
  • response_target_rfc_in_days
  • response_target_rfi
  • response_target_rfi_in_days
  • response_target_top
  • response_target_top_in_days
  • responses_within_target
  • review_frequency
  • rfc_type_rates - collection of rfc_type_rates
  • service - reference to services
  • service_hours - reference to calendars
  • slas - collection of SLAs
  • source
  • sourceID
  • standard_service_requests - collection of standard_service_requests
  • status
  • summary
  • support_hours_case - reference to calendars
  • support_hours_high - reference to calendars
  • support_hours_low - reference to calendars
  • support_hours_medium - reference to calendars
  • support_hours_rfc - reference to calendars
  • support_hours_rfi - reference to calendars
  • support_hours_top - reference to calendars
  • termination
  • time_zone
  • updated_at
  • waiting_for_customer_follow_up - reference to waiting_for_customer_follow_ups

Referenced by​

Queries​