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Request templates

View Request templates in Xurrent Developer Documentation.

Properties​

Reading​

The following properties can be accessed when reading a record.

  • action_type
  • asset_selection
  • assign_after_workflow_completion
  • assign_to_self
  • attachments - attachments aggregate
  • audit - collection of audit entries
  • automation_rules - collection of automation_rules
  • category
  • change_manager - reference to people
  • change_template - reference to change_templates
  • ci - reference to CIs
  • completion_reason
  • copy_subject_to_requests
  • created_at
  • description
  • desired_completion
  • disabled
  • effort_class - reference to effort_classes
  • end_users
  • id
  • impact
  • instructions
  • keywords
  • localized_instructions
  • localized_keywords
  • localized_note
  • localized_registration_hints
  • localized_subject
  • member - reference to people
  • nodeID
  • note
  • planned_effort
  • registration_hints
  • requests - collection of requests
  • reservation - reference to reservations
  • reservation_offerings - collection of reservation_offerings
  • rfc_type
  • service - reference to services
  • source
  • sourceID
  • specialists
  • status
  • subject
  • supplier - reference to organizations
  • support_hours - reference to calendars
  • team - reference to teams
  • time_zone
  • times_applied
  • translate_subject
  • ui_extension - reference to UI extensions
  • updated_at
  • urgent
  • workflow_manager - reference to people
  • workflow_template - reference to workflow_templates

Writing​

The following properties can be specified when creating or updating a record.

  • action_type
  • asset_selection
  • assign_after_workflow_completion
  • assign_to_self
  • category
  • change_manager_id - reference to people
  • change_template_id - reference to change_templates
  • ci_id - reference to CIs
  • completion_reason
  • copy_subject_to_requests
  • description
  • desired_completion
  • disabled
  • effort_class_id - reference to effort_classes
  • end_users
  • impact
  • instructions
  • instructions_attachments - attachments for the instructions property
  • keywords
  • localized_instructions
  • member_id - reference to people
  • note
  • note_attachments - attachments for the note property
  • planned_effort
  • registration_hints
  • registration_hints_attachments - attachments for the registration_hints property
  • reservation_id - reference to reservations
  • rfc_type
  • service_id - reference to services
  • source
  • sourceID
  • specialists
  • status
  • subject
  • supplier_id - reference to organizations
  • support_hours_id - reference to calendars
  • team_id - reference to teams
  • time_zone
  • translate_subject
  • ui_extension_id - reference to UI extensions
  • urgent
  • workflow_manager_id - reference to people
  • workflow_template_id - reference to workflow_templates

Referenced by​

Queries​