Knowledge articles

View Knowledge articles in Xurrent Developer Documentation.

Properties

• archive_date
• attachments - attachments aggregate
• audit - collection of audit entries
• covered_specialists
• created_at
• created_by - reference to people
• custom_data
• custom_fields
• description
• end_users
• id
• instructions
• internal_specialists
• key_contacts
• keywords
• locale
• nodeID
• requests - collection of requests
• service - reference to services
• service_instances - collection of service_instances
• source
• sourceID
• status
• subject
• template - reference to knowledge_article_templates
• times_applied
• translations - collection of knowledge_article_translations
• updated_at
• updated_by - reference to people

Referenced by

• knowledge_article_templates -> knowledge_articles
• people -> knowledge_article
• problems -> knowledge_article
• requests -> feedback_on_knowledge_article
• requests -> knowledge_articles

Queries

• active -> knowledge_articles
• inactive -> knowledge_articles
• managed_by_me -> knowledge_articles
• members/disabled -> people
• members/enabled -> people
• members/internal -> people
• service_instances/active -> service_instances
• service_instances/inactive -> service_instances