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Affected SLAs

View Affected SLAs in Xurrent Developer Documentation.

Properties​

  • accountability
  • actual_resolution_at
  • actual_resolution_duration
  • actual_response_at
  • actual_response_duration
  • created_at
  • desired_completion_at
  • downtime_duration
  • downtime_end_at
  • downtime_start_at
  • first_line_team - reference to teams
  • id
  • impact
  • maximum_resolution_duration
  • maximum_resolution_duration_in_days
  • maximum_response_duration
  • maximum_response_duration_in_days
  • next_target_at
  • nodeID
  • provider_not_accountable
  • provider_was_not_accountable
  • request - reference to requests
  • resolution_target_at
  • response_target_at
  • service_hours - reference to calendars
  • service_instance - reference to service_instances
  • sla - reference to SLAs
  • standard_service_request - reference to standard_service_requests
  • started_at
  • stopped_clock_at
  • stopped_clock_duration
  • supplier - reference to organizations
  • support_hours - reference to calendars
  • support_team - reference to teams
  • time_zone
  • updated_at

Referenced by​